PRIVACY POLICY

MentorWise SRL ("we," "us," or "our") operates the website geekcraftstudio.com. This Privacy Policy explains how we collect, use, protect, and handle your personal information.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Contact Information: name, email address, phone number
• Shipping Information: delivery address, city, postal code, country
• Payment Information: bank account details (only when processing refunds)
• Order Information: details about the products you purchase, order history, and communication preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders, delivery arrangements, and custom product specifications
• Send order confirmations and shipping notifications
• Process returns and refunds
• Respond to your inquiries and provide customer support
• Improve our products and services

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: to fulfill orders and provide services you have requested
• Legitimate Interest: to improve our services and communicate with customers
• Legal Obligation: to comply with tax and accounting requirements
• Consent: for marketing communications (where applicable)

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Courier Services: to deliver your orders (limited to shipping details only)
• Payment Processors: to process refunds via bank transfer
• Legal Authorities: if required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for accounting and legal compliance purposes.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data (subject to legal obligations)
• Restriction: request limitation of processing in certain circumstances
• Data Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Withdraw Consent: withdraw consent at any time (where processing is based on consent)

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our website. You can control cookie settings through your browser preferences.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

SHIPMENT & REFUND POLICY

We make sure your products reach you as quickly as possible so you can enjoy them without delay!

Delivery Methods

Delivery arrangements are customized for each order based on your location and preferences.

• Shipping costs and courier selection are determined in consultation with each client, depending on the destination
• We work with you to find the most suitable and cost-effective delivery solution for your specific needs

Delivery Time

Delivery time depends on the availability of the ordered products:

• In-stock products: delivered within a maximum of 48 hours from dispatch
• Made-to-order products: estimated delivery time of 2–3 weeks from the date the order is placed

For custom or made-to-order products, depending on their specifications, an advance payment of up to 50% of the total order value may be required.

Return Policy

The online store geekcraftstudio complies with applicable regulations. Products purchased from the website may be returned without providing a reason within 30 days from the date you receive the package.

To exercise your right of return, you must notify us by email at geekcraft.studio@gmail.com

Return Conditions

Products can only be returned if they are in the same condition as when received. Returned items must:

• not show signs of wear or use
• not be damaged, scratched, or altered in any way
• not have been subjected to mechanical shocks, cuts, drops, or impacts

Return Shipping

Shipping must be carried out exclusively through a courier service (no cash on delivery shipments accepted). The return shipping cost is fully borne by the customer and is non-refundable.

Please ensure that:

• the entire order is returned
• the products are properly packaged to prevent damage during transport

Refunds and Exchanges

Products may be exchanged or replaced. If you choose to withdraw from the purchase and request a refund, the amount paid for the products will be returned within a maximum of 30 days from the date we receive the returned items.

Refunds will be issued via bank transfer, and you will need to provide the necessary bank details by email at geekcraft.studio@gmail.com.

Right of Withdrawal

Failure to notify us of your decision to return the products within the 30-day period from receiving the package will result in the loss of your right of withdrawal. In such cases, it will be considered that you have chosen not to exercise your return rights.

TERMS & CONDITIONS

Accessing and using this website implies acceptance of the following terms and conditions. We encourage you to read them carefully.

MentorWise SRL reserves the right to modify these provisions at any time without prior notice. The latest version will always be available on this page.

By using this website, you confirm that you fully accept these terms and conditions. This constitutes a legally binding agreement between you and MentorWise SRL.

Website Use

MentorWise SRL grants limited access to the website, exclusively for personal use, such as placing online orders or obtaining information about products.

The following actions are strictly prohibited:

• downloading or modifying the website, in whole or in part
• reproducing, copying, selling, reselling, or exploiting the website or its content for any commercial purpose
• using the website without prior written permission from MentorWise SRL

Intellectual Property Rights

All content available on this website—including, but not limited to, images, text, graphics, design elements, scripts, and other materials—is the exclusive property of MentorWise SRL and/or its partners.

Any unauthorized use of the content is strictly prohibited and may result in legal action.

Trademarks and Domain

The domain geekcraftstudio.com, as well as all associated distinctive elements (names, logos, emblems), are the property of MentorWise SRL.

Their use without prior written consent, whether direct or indirect (including through web indexing or optimization techniques), is prohibited and subject to applicable legal sanctions.

Products and Pricing

All products displayed on the website are manufactured and sold by MentorWise SRL.

Prices displayed on the website are subject to change at any time. To avoid any misunderstandings, we recommend verifying the final price before completing an order.